Garmin’s ActiveCaptain marine business plan looks good, plus Eartha

Ben Ellison

Ben Ellison

Panbo editor, publisher & chief bottlewasher from 4/2005 until 8/2018, and now excited to have Ben Stein as very able publisher, webmaster, and editing colleague. Panbo is going to the next level in 2019 and beyond.

15 Responses

  1. Richard Cassano says:

    Ben, I understand where you’re coming from on the name change idea, however, AC and ACC have already confused many users. Change the name again and I think you might lose more participants as they become more frustrated with the Garmin AC transition. It’s a little like red fire trucks. We all know what they are and get out of the way. Paint them white or green as some communities have done and people spend precious seconds trying to figure out what the heck that is. Good or not so good, ACC already has the name recognition and Garmin should run with it.

    • Ben SteinBen Stein says:

      Richard,

      Just to clarify, I’m not advocating changing the name of ActiveCaptain Community, but I am advocating changing the name of the ActiveCaptain app. In reality, although it can display ACC info, the ActiveCaptain app is actually the Garmin MFD Companion app. If you don’t own a Garmin MFD and aren’t familiar with ActiveCaptain Community, but have just been told about it, you’re likely to hit the app store and download the thing called ActiveCaptain. Now you’re greeted with the opportunity to pay hundreds of dollars for charts and, as I’ve been told by a few people, that’s probably the end of your exploring ActiveCaptain Community. I’d love to see Garmin stick with ActiveCaptain Community for the crowd-sourced data and just sort of let the ActiveCaptain name meld back to being synonymous with ActiveCaptain Community.

    • What Ben S said, rename the new AC app Garmin Boat All-in-One and leave ActiveCaptain as is. Here’s West Marine illustrating how using the same name for two different things can confuse even a marine pro:

      https://www.westmarine.com/WestAdvisor/ActiveCaptain

  2. Ben, I was in Beaufort, NC one year when I looked at my marina’s AC listing and noticed a suggestion in its description to favor another marina nearby. I looked in a number of other AC markers in the area and found the same entry – except for the marina advertized of course. It appeared to me at the time that the AC description section had been hijacked by one unscrupulous marina. I was going to edit all of them but I contact Jeff first and that’s when I learned it was a revenue feature of AC.

    I had always thought that feature was odd, along the lines of “ if you don’t pay me money, I’ll encourage your customers to go elsewhere.” Of course Jeff had every right to do what he wanted, it was his company. I’m more of a positive approach guy, “here’s the reasons you should come to my marina” without an ad to go elsewhere right on the marina’s website.

    Was there any discussion of this point?

    • Hi Robert. We did not discuss the specifics of “Advertise on competitor’s listing, and remove advertisements from your marker” but it looks to me like the 1st Choice advertising — or whatever they call it –is going to more transparent under Garmin.

      I did not have trouble with the old AC marina descriptions suggesting that I use a nearby 1st Choice marina instead because I knew that was paid for and I understand why a free resource would encourage users toward supporting businesses. But I was troubled to see such advertisers claim elsewhere that they were 1st Choice because AC chose them. That was partly true because a marina could not advertise without a 4 or 5 star rating, but not completely true because money also changed hands to get the status (if I understand how the program used to work correctly).

      I don’t think that Garmin intends to mix advertising with community recommendations, and that’s the right way to go in my opinion. For instance, while Panbo is a somewhat different animal, we are religious about not mixing editorial with the banner ad program. We get offers almost every day to sell links or biased “guest” entries (100% from outside the marine electronics industry) but never have and never will under my watch.

      I really appreciate our advertisers, and many readers do too (we know from polling), but we write for the readers.

  3. Cool. AC Marina and Business claiming works great. I just added a PS to the entry but you can also see my (somewhat goofy) testing here:

    https://activecaptain.garmin.com/pois/520901

    It was really easy to create that business POI and then claim it. Please give it a review or two — very negative is fine! — so I can see what the owner management tools are like.

    • Garmin doesn’t consider Panbo’s editorial office to be a valid AC marine business — which is just fine — but they also gave me a few days to test the Premium Business features before they take the POI down. It’s impressive how easily a business can ad more photos, an “action button” and also place ads on competitor sites. Plus the ads aren’t really obnoxious to AC viewers I don’t think. Check out https://activecaptain.garmin.com/pois/520901 while you can!

      Also https://activecaptain.garmin.com/pois/17916 — a marina can even place an ad on an anchorage marker, and given how rolly Camden Outer Harbor is, it might work 😉

  4. Adam says:

    So, its been many months since Garmin bought both Active Captain (community) and Navionics. Despite promises to bring back many of the feature that were there before the GDPR driven redevelopment, many of those key planning and offline features remain offline. I suspect that they’re never going to return. Garmin should give the community clear timelines for the return of:

    1 – Previously, the Map functionality used to have GPS coordinates when you interacted with it. Now, while you have more charte layers, you really cannot use them for planning since the GPS coordinates have been hidden. Seems like this was taken away so you have to buy the charts instead of using the NOAA online charts for true planning

    2 – Planning/routes! I had years of routes and gps coordinates saved in the old active captain. Now, that data is gone. I dont eve have the ability to do routing anymore. What a lost opportunity

    3 – How can a user submit marks and poi anymore? Used to be you clicked a long time and then you had the dialogue available to put in marks. Now, it seems like all the community can do is leave a review. Not input new content. AM I missing something?

    4 – seeing other peoples routes and gps coordinates. Was very useful when I was surveying a new area and wanted to know how to get around in the deepest water

    • Hi Adam,

      As to your #3 question, mark and POI editing is actually improved (I think) on the new ActiveCaptain Community site, as illustrated here:

      https://www.panbo.com/garmins-new-activecaptain-community-site-whats-good-and-whats-not/

      But how different apps handle ACC editing varies quite a lot. Here’s a guide:

      https://www.panbo.com/active-captain-community-app-support/

      • Adam says:

        Hi Ben,

        Yes, editing and even deleting existing marks is offered in a better user experience. But I’m not able to *ADD* marks. I cannot add new anchorages, new hazard markers or anything. Where can the community do this on the ACC website?

        • Adam, the “Add Marker” button is at top right of the Marker Info column that is left of the
          ACC map (but you may have to the blue “Show Marker Info” button top left to see the column first).

          • Adam says:

            Hi Ben – I see it now. I also see that the GPS coordinates suddenly pop up when you add or move a marker.

            I just cant understand why Garmin isn’t bringing back those critical and necessary aspects of old Active Captain…other than they fear that people will not buy charts. I’m still advocating people use openseamap and squidd.io as alternatives and build up the database of entrants as well as soundings so that we have real choice from a non-commercial entity in this space. Its the only way we cruisers can reclaim *OUR* data.

          • “I just cant understand why Garmin isn’t bringing back those critical and necessary aspects of old Active Captain”

            I guess you mean route planning, Adam? It would be nice, and Garmin might still do it as far as I know, but I don’t think it was used by very many ACC members when it did work, and it could have been a lot better (including waypoint names, with import and export, would be big for me).

            “I’m still advocating people use openseamap and squidd.io as alternatives and build up the database of entrants as well as soundings so that we have real choice from a non-commercial entity in this space. Its the only way we cruisers can reclaim *OUR* data.”

            I fear that you’re tilting at windmills. I took a look at squid.io again and the data is quite sparse, and quite incomplete anyway, in places I cruise. Same for OpenSeaMap.

            Plus I question your premise. I was one of the first to sign up for ActiveCaptain, but I knew right then that I was essentially giving my data collecting/recording work to a private corporation that could do whatever it wanted with it. The only difference with Garmin is the size of corporation, and I do not believe that size matters when it comes to how well a business treats customers or behaves ethically.

            In other words, there is no ACC data to reclaim; we were always giving it away without any real assurance about its future. And frankly, probably the best way to keep ACC thriving now is to encourage and support marine businesses that use the new Garmin ad plan I wrote about above.

            Again, I do think there’s a better way, the Wikipedia model, and I’ve advocated for it…

            https://www.panbo.com/shouldnt-our-community-sourced-marine-data-be-open-to-all-developers/

            …but that discussion almost seems quaint now given what we’ve learned since about how big data can be manipulated while we all go on merrily contributing to it. Garmin ACC seems pretty tame in comparison.

  5. Ben, as you must know, I’m a non-paid beta tester for Aqua Map. Their app is dirt cheap, $25 for a lifetime supply of NOAA charts for the US (you can buy Canadian and Bahamas Explorer charts too) with updates four times a year and display of both Active Captain and Waterway Guide icons, with full route planning, importing and exporting of routes, waypoints, and tracks, the best tides and currents display anywhere – I would think you would support its adoption over all else. Am I missing something?

    • Hi, Bob. This entry is mainly about Garmin ACC, not nav apps, so how is something missing? Also I can’t recall when I’ve ever supported the adoption of one app or device “over all else” because there are almost always other valid choices depending on the boat, boater and/or use. What I like to think I do is:

      1.) spend a lot of time figuring out and illustrating what works well, and why, and why others may want it
      2.) also try to point out aspects of a device or technology that are questionable, or possible improvements
      3.) but sometimes don’t write about something I test because there’s too much #2 versus #1, and that’s no fun
      4.) though there are also fine products I’ve tested but haven’t yet written about because I spend too much time on #1 or simply slowed down in my dottage

      At any rate, I think Aqua Map has evolved very nicely in recent years, and sort of said so in comments here:

      https://www.panbo.com/cruising-with-aqua-map-charting-apps/

      But personally I favor Navionics Boating for its fabulous Dock-to-dock autorouting and I’m quite fond of TZ iBoat (formerly the TimeZero app) for its beautiful charting (now NOAA raster and C-Map vector) and hi res sat photo map blending. When I cruise in earnest, I use Rosepoint Coastal Explorer on a PC for planning (with AC, good weather data, and much more), but this coming year I hope to try TimeZero PC with integration to Furuno TZT2 and NXT radar plus seamless PC/MFD route syncronization that will eventually include TZ iBoat on an iPad.

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